Terms & Conditions

Last Updated: 18 January 2026

Welcome to HomeServiceNow.in (“Website”, “Platform”, “We”, “Us”, “Our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and communication channels, including phone calls and WhatsApp.

By accessing, browsing, or using HomeServiceNow.in in any manner, you agree to be legally bound by these Terms. If you do not agree to any part of these Terms, please do not use our services.

1. Introduction & Acceptance of Terms

HomeServiceNow.in is a home services marketplace and booking platform that connects customers with independent third-party service professionals. By using our website or booking services through any channel, you acknowledge that you have read, understood, and accepted these Terms in full.

2. Eligibility to Use Services

To use our services, you must:

  • Be at least 18 years of age

  • Be legally capable of entering into a binding contract under Indian law

  • Provide accurate, current, and complete information while booking

We reserve the right to refuse service or cancel bookings if eligibility requirements are not met.

3. Scope of Services

HomeServiceNow.in facilitates booking of various home services, including, but not limited to:

  • Plumbing

  • Electrical services

  • AC repair and servicing

  • Home and office cleaning

  • Appliance repair

  • Carpentry and related services

HomeServiceNow.in does not directly provide these services. All services are performed by independent third-party professionals.

4. User Responsibilities

By using our platform, you agree to:

  • Provide correct contact details and service address

  • Ensure safe and reasonable access to the premises

  • Cooperate with service professionals during service delivery

  • Do not misuse the platform for unlawful, abusive, or fraudulent activities

Any violation may result in suspension or permanent restriction of access.

5. Booking, Pricing & Payments

  • Bookings can be made via website, phone call, or WhatsApp

  • Service prices may vary based on inspection, scope of work, location, and availability

  • Payments may be made online or in cash after service, as applicable

  • Additional services requested beyond the original booking may incur extra charges

All prices are indicative and subject to change without prior notice.

6. Cancellation & Rescheduling Policy

  • Users may cancel or reschedule bookings as per service-specific timelines

  • Late cancellations or no-shows may attract a cancellation fee

  • Rescheduling is subject to the availability of service professionals

Detailed terms may vary by service category.

7. Refund Policy

Refunds, if applicable, are governed by our separate Refund & Cancellation Policy, available on the website. Users are advised to review that policy before making a booking.

8. Service Delivery & Limitations

  • Service timelines are estimates and may vary due to traffic, weather, availability, or unforeseen circumstances

  • We do not guarantee uninterrupted or error-free service delivery

  • Delays beyond reasonable control shall not make HomeServiceNow.in liable

9. Third-Party Service Provider Disclaimer

All services are carried out by independent third-party service professionals. HomeServiceNow.in:

  • Does not employ technicians

  • Does not supervise or control service execution

  • Is not responsible for the acts, omissions, negligence, or misconduct of service providers

Any disputes related to service quality should be reported promptly for resolution assistance.

10. Intellectual Property Rights

All content on HomeServiceNow.in, including text, graphics, logos, images, and design, is the intellectual property of HomeServiceNow.in and is protected under applicable Indian laws. Unauthorised use or reproduction is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by law, HomeServiceNow.in shall not be liable for:

  • Indirect, incidental, special, or consequential damages

  • Loss of data, profits, or business opportunities

  • Issues arising from third-party service performance

Our total liability, if any, shall not exceed the amount paid by the user for the specific service booked.

12. Indemnification

You agree to indemnify and hold harmless HomeServiceNow.in from any claims, damages, losses, liabilities, or expenses arising out of:

  • Your misuse of the platform

  • Violation of these Terms

  • Disputes with third-party service professionals

13. Privacy & Data Usage

Your personal data is collected and processed in accordance with our Privacy Policy. By using our services, you consent to such collection and use of information.

14. Force Majeure

HomeServiceNow.in shall not be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, strikes, government actions, internet failures, or other force majeure events.

15. Modifications to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised Terms.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

17. Grievance Redressal & Contact Information

For any complaints, queries, or grievances, please contact:

Email: info@homeservicenow.in
Response Time: Within 48 business hours

We are committed to resolving concerns in a fair and timely manner.

Get In Touch With Us

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