Grievance Redressal Policy

Last Updated: 18 January 2026

This Grievance Redressal Policy (“Policy”) outlines the process for addressing complaints and grievances raised by users of HomeServiceNow.in (“Website”, “Platform”, “We”, “Us”, “Our”). We are committed to resolving user concerns in a fair, transparent, and timely manner in accordance with applicable Indian laws.

1. Objective of the Policy

The objective of this Policy is to:

  • Provide a structured mechanism for grievance redressal

  • Ensure prompt acknowledgement and resolution of complaints

  • Comply with the Consumer Protection (E-commerce) Rules, 2020

2. Scope of Grievances

Users may raise grievances related to:

  • Service booking issues

  • Payment or refund-related concerns

  • Delays or non-availability of services

  • Behaviour or conduct of third-party service professionals

  • Website or communication-related issues

3. Role of HomeServiceNow.in

HomeServiceNow.in operates as a service facilitator and marketplace platform. While services are delivered by independent third-party professionals, we assist users in coordinating resolution and communication wherever reasonably possible.

4. Grievance Redressal Officer

In compliance with Indian regulations, the details of our Grievance Redressal Officer are as follows:

Grievance Officer: Customer Support Team
Email: info@homeservicenow.in
Response Timeline: Within 48 business hours

5. Grievance Submission Process

Users may submit grievances by:

  • Sending an email to info@homeservicenow.in

  • Clearly mentioning booking details, issue description, and contact information

Incomplete or unclear submissions may delay resolution.

6. Resolution Process

  • All grievances will be acknowledged within 48 business hours

  • We aim to resolve grievances within a reasonable timeframe, depending on the nature and complexity of the issue

  • Where necessary, we may coordinate with third-party service professionals for resolution

7. Escalation Mechanism

If a user is not satisfied with the initial resolution, the grievance may be escalated by replying to the same email thread with additional details or concerns. We will re-evaluate the issue and provide further assistance.

8. Limitations

While HomeServiceNow.in strives to facilitate effective grievance resolution:

  • Final service outcomes depend on third-party professionals

  • Monetary compensation or refunds are subject to applicable policies

  • Certain grievances may fall outside our direct control

9. Confidentiality

All grievance-related information will be handled confidentially and used solely for resolution purposes, in line with our Privacy Policy.

10. Amendments to the Policy

HomeServiceNow.in reserves the right to modify or update this Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Governing Law & Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in India.

Final Acknowledgement

By using HomeServiceNow.in, you acknowledge that you have read, understood, and agreed to this Grievance Redressal Policy.

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