Pricing Transparency Policy

Last Updated: 18 January 2026

At HomeServiceNow.in, we believe in clear, fair, and transparent pricing. This Pricing Transparency Policy explains how service prices are determined, displayed, and communicated to customers booking home services through our platform.

1. Objective of This Policy

The objective of this policy is to:

  • Promote transparency in service pricing

  • Set clear expectations for customers before booking

  • Reduce misunderstandings and pricing disputes

  • Build long-term trust between customers and service professionals

2. Nature of Pricing

HomeServiceNow.in operates as a home services marketplace. Prices displayed on the website or communicated via phone/WhatsApp are:

  • Indicative or starting prices, unless explicitly stated otherwise

  • Subject to change based on on-site inspection and service requirements

Final pricing is determined by the independent third-party service professional after assessing the actual scope of work.

3. Factors Affecting Final Price

Final service charges may vary based on:

  • Nature and complexity of the service

  • Condition of the equipment or installation

  • Material or spare parts required

  • Location and accessibility

  • Urgency or same-day service requests

  • Additional work requested by the customer

These factors will be explained to the customer before service execution.

4. Inspection-Based Pricing

Certain services require physical inspection before final pricing. In such cases:

  • The service professional will inspect the issue on-site

  • Final charges will be communicated before starting work

  • Customers may approve or decline the service after price disclosure

No work will be carried out without customer consent.

5. Additional Charges

Additional charges may apply if:

  • Extra services are requested beyond the original booking

  • Spare parts or materials are required

  • Rework is needed due to customer-provided inputs or changes

All additional charges must be agreed upon by the customer prior to execution.

6. Payment Methods

Accepted payment methods may include:

  • Online payments

  • Cash after service (where applicable)

Payment mode availability may vary depending on service category and location.

7. Role of HomeServiceNow.in

HomeServiceNow.in acts solely as a facilitator and does not control or fix final service prices. We:

  • Display indicative pricing for customer convenience

  • Encourage transparent communication between customers and service professionals

  • Assist in resolving pricing-related concerns where possible

8. Pricing Disputes

In case of pricing-related disputes:

  • Customers should raise concerns immediately

  • HomeServiceNow.in will facilitate communication with the service professional

  • Refunds or adjustments, if any, are governed by the Refund & Cancellation Policy

9. Limitations

While we strive for transparency:

  • Final pricing decisions rest with third-party professionals

  • HomeServiceNow.in is not liable for price variations due to inspection findings

  • Prices may change without prior notice due to market conditions

10. Policy Review & Updates

This Pricing Transparency Policy may be updated periodically to reflect operational, regulatory, or market changes. Updates will be effective upon publication on the website.

11. Contact Information

For pricing-related queries or concerns, please contact:

Email: info@homeservicenow.in
Response Time: Within 48 business hours

Final Acknowledgement

By booking services through HomeServiceNow.in, you acknowledge that you have read, understood, and agreed to this Pricing Transparency Policy.

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