Quality Policy

Last Updated: 18 January 2026

At HomeServiceNow.in, we are committed to delivering reliable, transparent, and customer-focused home service experiences. This Quality Policy defines our approach to maintaining service standards while operating as a home services marketplace and booking platform.

1. Our Quality Commitment

HomeServiceNow.in strives to:

  • Connect customers with skilled and experienced service professionals

  • Ensure consistent service standards across all service categories

  • Promote transparency, safety, and professionalism in every interaction

We aim to continuously improve our platform and service facilitation processes to enhance customer satisfaction.

2. Role of HomeServiceNow.in

HomeServiceNow.in operates as a service facilitator, not a direct service provider. While services are delivered by independent third-party professionals, we actively work to:

  • Onboard qualified service professionals

  • Monitor service feedback and performance

  • Take corrective actions where required

3. Service Professional Standards

We expect third-party service professionals to:

  • Possess relevant skills and experience

  • Maintain professional conduct and hygiene

  • Use appropriate tools and safety practices

  • Respect customer property and privacy

Failure to meet these standards may result in corrective action, suspension, or removal from the platform.

4. Service Quality Monitoring

To maintain quality, HomeServiceNow.in:

  • Collects customer feedback and ratings

  • Reviews complaints and service issues

  • Conducts periodic performance evaluations

  • Implements service improvements based on customer insights

5. Customer Responsibilities

Customers are encouraged to:

  • Clearly communicate service requirements

  • Provide accurate information and safe access to the service location

  • Review service details before confirmation

  • Share honest feedback after service completion

Constructive feedback helps us improve overall service quality.

6. Issue Resolution & Quality Assurance

If a service quality issue arises:

  • Customers should report the issue within 24 hours of service completion

  • HomeServiceNow.in will facilitate communication with the service professional

  • Resolution may include rework coordination, advisory support, or other reasonable measures

Refunds or compensation, if any, are governed by the Refund & Cancellation Policy.

7. Continuous Improvement

We believe quality is an ongoing process. HomeServiceNow.in is committed to:

  • Improving onboarding processes

  • Enhancing customer support systems

  • Leveraging technology to improve service coordination

  • Updating policies to align with industry best practices

8. Limitations of Quality Assurance

While we take reasonable steps to maintain service standards:

  • We do not guarantee error-free or uninterrupted service

  • Final service outcomes depend on third-party professionals

  • Certain service factors may be beyond our control

9. Policy Review & Updates

This Quality Policy may be reviewed and updated periodically to reflect operational improvements or regulatory requirements. Updates will be effective upon publication on the website.

10. Contact Information

For quality-related feedback, suggestions, or concerns, please contact us at:

Email: info@homeservicenow.in
Response Time: Within 48 business hours

Final Statement

By using HomeServiceNow.in, you acknowledge and support our commitment to quality as outlined in this Quality Policy.

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