Refund & Cancellation Policy

Last Updated: 18 January 2026

This Refund & Cancellation Policy (“Policy”) applies to all services booked through HomeServiceNow.in (“Website”, “Platform”, “We”, “Us”, “Our”). By booking services through our website, phone, or WhatsApp, you agree to the terms outlined below.

1. Service Booking & Payment

  • Services can be booked via the website, phone calls, or WhatsApp

  • Payments may be made online in advance or in cash after service, as applicable

  • Some services may require advance payment or booking confirmation charges

All bookings are subject to the availability of service professionals.

2. Cancellation Policy

a) Customer-Initiated Cancellation

  • Cancellations must be requested through phone or WhatsApp

  • Cancellation timelines and charges may vary depending on the service type

  • Late cancellations or cancellations after technician dispatch may attract a cancellation fee

b) No-Show Policy

  • If the customer is unavailable at the service location at the scheduled time, it may be treated as a no-show

  • No-shows may be subject to a cancellation or visit charge

3. Rescheduling Policy

  • Customers may request rescheduling, subject to technician availability

  • Repeated rescheduling requests may not be permitted

  • Urgent or same-day rescheduling may incur additional charges

4. Refund Policy

a) Eligibility for Refund

Refunds may be considered in the following cases:

  • Service cancelled within the permitted cancellation window

  • Service not delivered due to the unavailability of the service professional

  • Duplicate payment or excess payment made by the customer

b) Non-Refundable Cases

Refunds will not be provided in cases of:

  • Services already delivered or partially delivered

  • Customer dissatisfaction after service completion (handled via support resolution)

  • No-shows or late cancellations beyond the allowed timeframe

  • Additional services availed during service execution

5. Refund Processing

  • Approved refunds will be processed through the original payment method

  • Refunds may take 5–10 business days to reflect, depending on the bank or payment gateway

  • Cash payments are non-refundable through online mode

6. Service Issues & Resolution

In case of service-related concerns:

  • Customers must report issues within 24 hours of service completion

  • HomeServiceNow.in will facilitate communication with the service professional

  • Refunds are not guaranteed and will be evaluated on a case-by-case basis

7. Role of HomeServiceNow.in

HomeServiceNow.in acts solely as a service facilitator and does not directly provide services. Refund decisions may depend on inputs from third-party service professionals and applicable service terms.

8. Modifications to This Policy

We reserve the right to update or modify this Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

9. Governing Law & Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in India.

10. Contact Information

For cancellation requests, refunds, or related queries, please contact:

Email: info@homeservicenow.in
Response Time: Within 48 business hours

Final Acknowledgement

By booking services through HomeServiceNow.in, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

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