Safety Policy

Last Updated: 18 January 2026

At HomeServiceNow.in, customer safety, technician safety, and property protection are top priorities. This Safety Policy outlines the measures we follow and the responsibilities expected from all parties to ensure a safe and secure service experience.

1. Purpose of This Policy

This policy aims to:

  • Promote safe home service practices

  • Define safety expectations for service professionals and customers

  • Minimize risks during service visits

  • Build trust and transparency for in-home services

2. Role of HomeServiceNow.in

HomeServiceNow.in operates as a service facilitator and booking platform. While services are delivered by independent third-party professionals, we take reasonable steps to promote safety by setting standards and facilitating communication.

3. Service Professional Safety Standards

We expect all third-party service professionals to:

  • Carry valid identification during service visits

  • Follow professional conduct and ethical behaviour

  • Use appropriate tools and safety equipment

  • Maintain personal hygiene and cleanliness

  • Respect customer privacy and property

Failure to adhere to these standards may result in suspension or removal from the platform.

4. Customer Safety Guidelines

To ensure safety during service delivery, customers are advised to:

  • Verify the service professional upon arrival

  • Provide safe and clear access to the service area

  • Inform about any known hazards (electric issues, gas leaks, pets, etc.)

  • Supervise service work where appropriate

  • Avoid allowing unauthorised individuals to perform services

5. Property & Asset Safety

Service professionals are expected to:

  • Handle customer property with care

  • Avoid unnecessary movement of household items

  • Inform customers before performing any invasive or high-risk work

HomeServiceNow.in is not responsible for damages caused by factors beyond reasonable control or due to pre-existing conditions.

6. Health & Hygiene Practices

Service professionals are encouraged to:

  • Maintain basic hygiene standards

  • Follow health and safety norms applicable at the time of service

  • Use protective equipment when required

Customers may request reasonable hygiene practices during service visits.

7. Emergency & Incident Reporting

In case of any safety-related incident:

  • Customers should immediately ensure personal safety

  • Report the issue to HomeServiceNow.in within 24 hours

  • Provide clear details of the incident for review

We will assess the situation and take appropriate corrective action.

8. Limitations of Safety Assurance

While we strive to promote safe practices:

  • HomeServiceNow.in does not guarantee risk-free service

  • Final responsibility for service execution rests with third-party professionals

  • Certain risks are inherent to home maintenance and repair services

Users engage service professionals at their own discretion.

9. Policy Review & Updates

This Safety Policy may be updated periodically to reflect operational improvements, regulatory changes, or industry best practices. Updates will be effective upon posting on the website.

10. Contact Information

For safety concerns, incidents, or suggestions, please contact:

Email: info@homeservicenow.in
Response Time: Within 48 business hours

Final Acknowledgement

By using HomeServiceNow.in, you acknowledge that you have read, understood, and agreed to this Safety Policy.

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